Learn about the programs and services that are available to recipients and their family members.
Complaints & Grievances
We work hard to make sure your programs and services meet your needs. But, if you should have a complaint, the following information can help.
Community Exchange
The Community Exchange links people who have goods and resources with people who need them.
Confidentiality
Magellan works hard to protect your privacy. Please read our confidentiality statement.
Heat Plan
Magellan of Arizona wants you to stay safe during Arizona's sweltering summers. Check our our Heat Plan for more information.
How to Get Care
Your RBHA provides a wide range of mental health and substance abuse services. Follow the links to find out more.
Medical Necessity Criteria
Magellan's Medical Necessity Criteria guide both providers and reviewers to the most appropriate level of care for a patient.
Member Handbook
The purpose of the member handbook is to help you better understand what services are available to you and your family members and to help answer any questions you may have.
Outcomes360
Outcomes360 is a program that service recipients, caregivers, and providers use to monitor and assess an adult or child recipient's health and recovery.
Pharmacy
The pharmacy section provides tools and information so you can learn more about the medications you are taking.
Reporting Fraud & Abuse
Fraud and abuse of behavioral health services is a crime. Learn more about it here.
System of Care Plans
ADHS/DBHS works with each RBHA to develop system of care plans to identify network development priorities. See examples of adult and children's system of care plans.
Training
A wide variety trainings for recipients and family members, as well as for providers and RBHA staff are now available online.
If you have any questions about your services, please call Magellan at 800-564-5465 (TTY: 800-424-9831). For emergencies, call the Crisis Line at 800-631-1314 (TTY: 800-327-9254).
This page last updated: Dec 17, 2008
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