Program & Services

Outcomes360

About Outcomes360

Outcomes360 collects information pertaining to service recipients' health, treatment and progress using three brief surveys: the Consumer Health Inventory (CHI), Outcome Rating Scale (ORS) and Session Rating Scale (SRS). The CHI is a self-assessment of service recipients' general health and wellness. It is completed at intake and again every three to six months. The ORS and SRS are self-assessments of service recipients' recent emotional state and relationship with provider. These are completed before and after every meeting.

Currently, only the CHI is available in Spanish; however, the ORS and SRS will be available in Spanish soon. The participation of service recipients' families is extremely valuable; therefore, Outcomes360 provides similar surveys to family members and caregivers as well. Surveys are available to children and adult service recipients and family members.

Accessibility

Surveys are accessible online and offer service recipients and providers immediate, real-time feedback. Surveys can be completed at home, CFT meetings or providers' offices.

Support

Magellan promises to use the information collected to promote open dialogue among service recipients and providers and support the recovery and resiliency of our service recipients.

Stay in touch! We want to include service recipient and family perspectives all our operations to help make Magellan of Arizona better. To submit general feedback about Magellan services, please complete a Talk to Us form.

We appreciate the ongoing efforts of all our service recipients and their families. We are here to help and support you! And, we hope you will share what your experiences with us!

Contact Information

For more information about Outcomes360, please contact Outcomes360AZ@MagellanHealth.com or Magellan Member Services at (800) 564-5465.