About MagellanofAZ

About Magellan of AZ

Welcome to Magellan

Magellan Health Services of Arizona, Inc. has been a consistent and committed health care services provider in Arizona for more than twenty years. As the state-contracted Regional Behavioral Health Authority, we are pleased to be able to help children and adults in Maricopa County as well. We manage a publicly funded behavioral health care delivery system for Medicaid, non-Medicaid and Title XXI (KidsCare)-eligible residents in Maricopa County. Through a system of Provider Network Organizations, we serve over 70,000 recipients as well as their family members through a wide range of services from crisis assistance to housing programs to children’s services and substance abuse treatment.

This Web site provides information about the RBHA to recipients and their family members, providers and other interested people. It also has valuable health and wellness information, self-help tools and resources to help with life’s challenges and opportunities. If you have questions about anything on this site, please call Magellan Member Services at 800-564-5465.

The Maricopa RBHA Ombudsperson Can Help With Your Concerns

Do you have concerns about your RBHA service options?  Would you like to discuss your rights and responsibilities?  Are you interested in becoming more involved in the RBHA as a committee member or outreach volunteer?  The RBHA Ombudsperson can provide answers or put you in touch with someone who can help.

The Ombudsperson is a Magellan employee who serves as an important contact between Magellan and RBHA service recipients and their families. The Ombudsperson is a neutral advocate for community members who have concerns about their RBHA services. The Ombudsperson also provides confidential and informal information about RBHA services and Magellan policies and programs.

The Ombudsperson advocates for fair treatment for all RBHA service recipients and their families. Contact the Magellan ombudsperson by calling the Magellan Member Services number at 800-564-5465 or e-mailing OmbudspersonAZ@magellanhealth.com.

Recovery and Resiliency

Resiliency: All people have qualities that enable us to rebound from adversity, trauma, tragedy, or other stresses and to go on with life with a sense of mastery, competency, and hope.

Recovery: All people living with behavioral health conditions have the capacity to learn, grow, and change, and can achieve a life filled with meaning and purpose.

Cultural competence: We provide care and services that recognize the diverse backgrounds of the individuals and families we serve. Our strategies acknowledge and respect the behavior, ideas, attitudes, values, beliefs, motivations, customs, language, rituals, ceremonies, and practices of an individual or group of people.

We believe that every individual and family has the ability to learn and grow. We support a philosophy of wellness that focuses on personal strengths, building hope and offering choices. Our focus on resiliency, recovery, and cultural competency means that we help individuals and families achieve:

• A sense of belonging
• A safe place to live
• Days filled with purpose
• Skills to achieve wellness
• A strong voice in our own lives
• Hope and confidence in ourselves and our future

Core resiliency, recovery, and cultural competency components within all of our programs:

• Demonstrate appreciation for the individuals and families we serve.
• Respect culture and language and communicate effectively.
• Discover and support the strengths, skills, and attributes of others.
• Think holistically about all areas of people's lives - their physical health, mental health, addictions, culture, ethnicity, education, language, work, social relationships, housing status, spirituality, etc.
• Focus on the recipients' self-determined readiness.
• Offer meaningful choices.
• Optimize peer and family supports as well as natural supports.
• Promote self-confidence in others.
• Celebrate and share stories of success, especially those that foster hope and empowerment.
• Measure, monitor, and improve.
• Create opportunities for service recipients and their families to play major roles in planning, delivering, and evaluating services.
• Model these principles in our actions, language, and decisions.

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