About MagellanofAZ

At Magellan of Arizona we believe that all behavioral health care recipients must receive effective treatment in a manner that is respectful of individual preferences, needs and values.

Our Cultural Competency Program

• Is sensitive to differences in acceptable behaviors, beliefs and values in determining an individual's mental health and incorporates such distinctions into treatment.
• Recognizes that recipients and families are the most important participants in the treatment process.
• Incorporates supports such as family involvement and traditional healing practices when appropriate.
• Encourages recipients and families to manage their own health.
• Offers opportunities for feedback regarding policies and procedures.
• Strives to make sure that providers and services are geographically, psychologically and culturally accessible.
• Establishes clear policies, operational plans, and management accountability to provide culturally and linguistically appropriate services.
• Sets the standard for high-quality, culturally competent service for all consumers.

Delivering Culturally Competent Care

Our goal is to support our staff and network providers in delivering culturally competent care in an effective, understandable and respectful manner, compatible with service recipients’ preferred language and cultural beliefs. To achieve this goal we:

• Actively recruit diverse staff members, leadership and network providers.
• Provide bilingual staff and interpreter services at no cost to any service recipient, during all hours of operation.
• Make service-related materials available in the languages most commonly spoken in the community.

Being culturally competent is important to Magellan of Arizona. By delivering culturally competent care, we are building stronger relationships with the people and the community we serve and, ultimately, providing better care.

Provider Resource Kit

• Cultural Competency Resource Kit (385K PDF)
• Cultural Competence: An Introduction (85K PDF)
• Cultural Competence Information Sheets (120K PDF)

Cultural Competency Events

Date	Event
October 16, 2008 1:00 p.m. - 2:30 p.m.	Latino Workgroup 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room
October 30, 2008 11:30 a.m. - 1:00 p.m.	Multicultural Brown Bag Presentation: Deaf Culture 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room Flyer (89K PDF)
November 13, 2008 11:30 a.m. - 1:00 p.m.	Multicultural Brown Bag Presentation: Returning Soldiers and Mental health Issues 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room Flyer (89K PDF)
November 17, 2008 10:30 a.m. - 12:00 p.m.	Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room
January 19, 2009 10:30 a.m. - 12:00 p.m.	Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room
January 22, 2009 11:30 a.m. - 1:00 p.m.	Multicultural Brown Bag Presentation: Elderly 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room Flyer (89K PDF)
March 16, 2009 10:30 a.m. - 12:00 p.m.	Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room
March 29, 2009 11:30 a.m. - 1:00 p.m.	Multicultural Brown Bag Presentation: Native American Connections 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room
May 18, 2009 10:30 a.m. - 12:00 p.m.	Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room
May 21, 2009 11:30 a.m. - 1:00 p.m.	Multicultural Brown Bag Presentation: Asian American Community and Mental Health Issues 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room
July 20, 2009 10:30 a.m. - 12:00 p.m.	Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room