Magellan Health

For Members

Member Handbook

Magellan Health Services of Arizona Member Handbook

We hope you will find this member handbook useful. The purpose of the Magellan Member Handbook is to help you better understand what services are available to you and your family members and to help answer any questions you may have.

Copies of the 2014 Member Handbook are available in other languages upon request. Please contact Magellan's Cultural Competency Department at (800) 564-5465 to make this request. If you would like further information or do not understand the information contained in this handbook, please call Magellan Member Services at (800) 564-5465, TTY (800) 424-9831. 


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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1

Confidentiality

Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590