Magellan Health Services

For Members

How To Get Care

Who is Magellan Health Services of Arizona

Who is Magellan Health Services of Arizona?

Magellan Health Services of Arizona is the Regional Behavioral Health Authority (RBHA) for central Arizona, which includes all of Maricopa County and part of Pinal County. Funds for services are provided through a contract with the Arizona Department of Health Services/Division of Behavioral Health Services (ADHS/DBHS) and the Arizona Health Care Cost Containment System (AHCCCS).

How does Magellan Health Services Arizona deliver services?

Magellan of Arizona manages a comprehensive system of provider network organizations (PNO) and qualified service providers (QSP) who deliver a variety of behavioral health services such as medication, substance abuse treatment, crisis assistance and other support services for qualifying residents of Maricopa County and parts of Pinal County. Magellan contracts with providers who share our values of service recipient choice, cultural diversity, and recovery and resiliency for adults, children, and their families. For a complete list of provider agencies, visit www.MagellanofAZ.com/Directory.

Accessing behavioral health services

Magellan of Arizona wants you to have a choice of providers who deliver services in the community where you live, work and play. We want you to have a provider who understands your needs and individual circumstances, including provider gender (male or female), specialty (type of treatment provided), languages spoken and location.

After enrollment you will choose a provider network organization (PNO) or qualified service provider (QSP) depending on your individual needs. Your provider will assign you a behavioral health representative who will assist you in coordinating your care. Below you will find information on choosing a provider for adults and children. For more information, please call Magellan Member Services at 1-800-564-5465, TTY 1-800-424-9831.

Or you may go directly to a provider or PNO. A recipient may contact any provider in Magellan of Arizona's network to seek services or call any PNO. The provider will talk to Magellan to coordinate your care and services.

You may also access information on behavioral health services online on MagellanofAZ.com. To see a complete list of providers with their contact information, go to www.MagellanofAZ.com/Directory.

Applying for AHCCCS Using Health-e Arizona

You may be eligible to receive medical benefits through AHCCCS, Arizona’s Medicaid Agency. You can apply online through Health-e Arizona at https://www.healthearizona.org. The Health-e-Arizona system is an electronic system that allows you to apply for AHCCCS benefits online. There is no cost to apply. You can also use the Health-e Arizona site, https://www.healthearizona.org/, to renew your AHCCCS benefits.

How can I get services in an emergency?

For life-threatening situations, always call 911. For non-life threatening behavioral health situations, call:

  • Your provider or therapist/clinical liaison
  • The Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254
    • Maricopa Crisis line staff will review your situation and help you get the best possible solution for your specific behavioral health need.
    • Magellan or the Maricopa Crisis Line staff may refer you to one of these urgent psychiatric care centers in Maricopa County:

Urgent Psychiatric Care Center (UPC)
903 N. 2nd St.
Phoenix, AZ 85004
(602) 416-7600

Recovery Innovations Psychiatric Recovery Center (PRC West)
11361 N. 99th Ave., Ste. 402
Peoria, AZ 85345
(602) 650-1212, then press 2

Transportation for a behavioral health emergency may be available by contacting the Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254.

If you need out-of-area care

You may need behavioral health services while you are away from home and out of Magellan's service area. This is called out-of-area care. Out-of-area care only includes emergency behavioral health services unless Magellan approves additional services. If you want to get non-emergency behavioral health services out of Magellan's service area, please call Magellan Member Services at (800) 564-5465, TTY (800) 424-9831.

If you are currently out of Magellan's service area and require care:

  1. Go to a hospital or crisis center and ask for help
  2. Ask the hospital or crisis center to call Magellan Member Services at (800) 564-5465
  3. The hospital or crisis center will contact Magellan for approval to continue behavioral health services.

Emergency services do not require pre-approval.

Return to Top

Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1

Confidentiality

Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590