About MagellanofAZ

About MagellanofAZ

Welcome to Magellan of Arizona

Magellan Health Services has been a consistent and committed health care services provider in Arizona for more than twenty years. Now, as the state-contracted Regional Behavioral Health Authority (RBHA), Magellan of Arizona is pleased to be able to help children and adults in Maricopa County as well. We manage a publicly-funded behavioral health care delivery system for Medicaid, non-Medicaid and Title XXI (KidsCare)-eligible residents in Maricopa County. Through a system of provider network organizations, Magellan of Arizona serves over 80,000 recipients as well as their family members through a wide range of services from crisis assistance to housing programs to children's services and substance abuse treatment.

This Web site provides information about the RBHA to recipients and their family members, providers and other interested people. It also has valuable health and wellness information, self-help tools and resources to help with life's challenges and opportunities. If you have questions about anything on this site, please call Magellan Member Services at (800) 564-5465.

Voice & Choice: A Personal Approach to Recovery (2009 Progress Report)

An exciting transformation is taking place in Maricopa County's mental health-care system.

Providing mental health and substance abuse services to more than 80,000 individuals takes the talent, skills and commitment of many partners. Working together, the Division of Behavioral Health Services, our friends and colleagues in the mental health community, and Magellan Health Services of Arizona are witnessing a positive transformation of a mental health system that better serves the individuals in our care who seek lives of hope and recovery.

Magellan is pleased to provide a glimpse into this meaningful transformation and the positive outcomes through this inaugural progress report, "Voice & Choice: A Personal Approach to Recovery."

We hope that as you read the stories and look into the faces of the dedicated individuals who are enhancing Maricopa County's mental health-care system, you will feel moved, inspired and invigorated by the changes taking place. To view the progress report, please click the hyperlinks below:

• Voice & Choice: A Personal Approach to Recovery (691K)
• Demographic profile insert (183K)
• Financial disbursements insert (175K)

We welcome your feedback as we continue on this successful journey together. Thank you in advance and for sharing your thoughtful observations on our mental health-care system at MaricopaCommunityRelations@MagellanHealth.com.

The Maricopa RBHA ombudsperson can help with your concerns

Do you have concerns about your RBHA service options?  Would you like to discuss your rights and responsibilities?  Are you interested in becoming more involved in the RBHA as a committee member or outreach volunteer?  The RBHA ombudsperson can provide answers or put you in touch with someone who can help.

The ombudsperson is a Magellan employee who serves as an important contact between Magellan and RBHA service recipients and their families. The ombudsperson is a neutral advocate for community members who have concerns about their RBHA services. The ombudsperson also provides confidential and informal information about RBHA services and Magellan policies and programs.

The ombudsperson advocates for fair treatment for all RBHA service recipients and their families. Contact the Magellan ombudsperson by calling the Magellan Member Services number at (800) 564-5465 or e-mailing OmbudspersonAZ@MagellanHealth.com.

Recovery and resiliency

Resiliency: All people have qualities that enable us to rebound from adversity, trauma, tragedy, or other stresses and to go on with life with a sense of mastery, competency and hope.

Recovery: All people living with behavioral health conditions have the capacity to learn, grow, and change, and can achieve a life filled with meaning and purpose.

Cultural competence: We provide care and services that recognize the diverse backgrounds of the individuals and families we serve. Our strategies acknowledge and respect the behavior, ideas, attitudes, values, beliefs, motivations, customs, language, rituals, ceremonies, and practices of an individual or group of people.

We believe that every individual and family has the ability to learn and grow. We support a philosophy of wellness that focuses on personal strengths, building hope and offering choices. Our focus on resiliency, recovery, and cultural competency means that we help individuals and families achieve:

• A sense of belonging
• A safe place to live
• Days filled with purpose
• Skills to achieve wellness
• A strong voice in our own lives
• Hope and confidence in ourselves and our future

Core resiliency, recovery and cultural competency components within all of our programs:

• Demonstrate appreciation for the individuals and families we serve.
• Respect culture and language and communicate effectively.
• Discover and support the strengths, skills, and attributes of others.
• Think holistically about all areas of people's lives - their physical health, mental health, addictions, culture, ethnicity, education, language, work, social relationships, housing status, spirituality, etc.
• Focus on the recipients' self-determined readiness.
• Offer meaningful choices.
• Optimize peer and family supports as well as natural supports.
• Promote self-confidence in others.
• Celebrate and share stories of success, especially those that foster hope and empowerment.
• Measure, monitor and improve.
• Create opportunities for service recipients and their families to play major roles in planning, delivering and evaluating services.
• Model these principles in our actions, language and decisions.

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