Cultural Competency
At Magellan of Arizona we believe that all behavioral health care recipients must receive effective treatment in a manner that is respectful of individual preferences, needs and values.
Our cultural competency program
- Is sensitive to differences in acceptable behaviors, beliefs and values in determining an individual's mental health and incorporates such distinctions into treatment.
- Recognizes that recipients and families are the most important participants in the treatment process.
- Incorporates supports such as family involvement and traditional healing practices when appropriate.
- Encourages recipients and families to manage their own health.
- Offers opportunities for feedback regarding policies and procedures.
- Strives to make sure that providers and services are geographically, psychologically and culturally accessible.
- Establishes clear policies, operational plans, and management accountability to provide culturally and linguistically appropriate services.
- Sets the standard for high-quality, culturally-competent service for all consumers.
Delivering culturally competent care
Our goal is to support our staff and network providers in delivering culturally competent care in an effective, understandable and respectful manner, compatible with service recipients' preferred language and cultural beliefs. To achieve this goal we:
- Actively recruit diverse staff members, leadership and network providers.
- Provide bilingual staff and interpreter services at no cost to any service recipient, during all hours of operation.
- Make service-related materials available in the languages most commonly spoken in the community.
Being culturally competent is important to Magellan of Arizona. By delivering culturally competent care, we are building stronger relationships with the people and the community we serve and, ultimately, providing better care.
Language assistance
How can I get information in my preferred language and oral interpretation services?
You may ask for help from Magellan to make sure:
- Written information is available in your preferred language or can be translated.
- Written material is available in alternative formats (e.g. large print, Braille).
- Oral interpretation services, including American Sign Language, are available at no cost to you during all hours of operation.
Please contact Magellan Member Services at (800) 564-5465 or our TTY number at (800) 424-9831 for language assistance.
Provider Resource Kit
- Cultural competency resource kit (385K)
- Cultural competence: An introduction (85K)
- Cultural competence information sheets (120K)
Cultural Competency Events
| Date | Event |
|---|---|
| January 18, 2010 10:30 a.m. - 12:00 p.m. |
Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room |
|
January 28, 2010 |
Multicultural Brown Bag Presentation: Muslim
Community |
|
February 19, 2010 |
Multicultural Brown Bag Presentation: Stigma: A
Barrier to Prevention and Care for African Americans |
|
March 24, 2010 |
Multicultural Brown Bag Presentation: Lesbian, Gay,
Bisexual, & Transgender / Transsexual (LBGT) Youth |
Tools & Resources
American Academy of Child and Adolescent Psychiatry
Department of Health and Human Services OMH "Think Cultural Health"
Dept. of Behavioral Health Services
Fifteen Sources of Foreign Language
Hogg Foundation for Mental Health
Health Information for Refugees
Language Automation (two-way language glossaries)
Medline Plus: Gay, Lesbian and Transgender Health
National Association of the Deaf
National Center for Cultural Competence at Georgetown University
National Medical Association Cultural Competence Primer
Office of Minority Health Racial & Ethnic Population Profiles
Substance Abuse and Mental Health Services Administration (SAMHSA)
The California Endowment, Cultural Competence Publications
The Department of Health and Human Services' Office on Minority Health
The Dept. of Health and Human Services' Office on Administration on Aging
The Federal Government Source for Women's Health Information Center
U.S. Dept. of Health & Human Services Health Resources and Services Admin.
Multicultural Brown Bag Presentations
Resource List:
A Guide for Military Personnel (89K)
Every Day, Every Night: Sesame Street (89K)
A Guide for Families of Military Members (89K)
Psychological Distress and Burden Among Female Partners of Combat Veterns with PTSD (89K)
Veterans Resource Guide (89K)
If you have any questions about your services, please call Magellan at (800) 564-5465, TTY (800) 424-9831. If you are in crisis, call the Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, please always dial 911.
This page last updated: Thursday, March 11, 2010.
