About MagellanofAZ

At Magellan of Arizona we believe that all behavioral health care recipients must receive effective treatment in a manner that is respectful of individual preferences, needs and values.

Our cultural competency program

• Is sensitive to differences in acceptable behaviors, beliefs and values in determining an individual's mental health and incorporates such distinctions into treatment.
• Recognizes that recipients and families are the most important participants in the treatment process.
• Incorporates supports such as family involvement and traditional healing practices when appropriate.
• Encourages recipients and families to manage their own health.
• Offers opportunities for feedback regarding policies and procedures.
• Strives to make sure that providers and services are geographically, psychologically and culturally accessible.
• Establishes clear policies, operational plans, and management accountability to provide culturally and linguistically appropriate services.
• Sets the standard for high-quality, culturally-competent service for all consumers.

Delivering culturally competent care

Our goal is to support our staff and network providers in delivering culturally competent care in an effective, understandable and respectful manner, compatible with service recipients' preferred language and cultural beliefs. To achieve this goal we:

• Actively recruit diverse staff members, leadership and network providers.
• Provide bilingual staff and interpreter services at no cost to any service recipient, during all hours of operation.
• Make service-related materials available in the languages most commonly spoken in the community.

Being culturally competent is important to Magellan of Arizona. By delivering culturally competent care, we are building stronger relationships with the people and the community we serve and, ultimately, providing better care.

Language assistance

How can I get information in my preferred language and oral interpretation services?

You may ask for help from Magellan to make sure:

• Written information is available in your preferred language or can be translated.
• Written material is available in alternative formats (e.g. large print, Braille).
• Oral interpretation services, including American Sign Language, are available at no cost to you during all hours of operation.

Please contact Magellan Member Services at (800) 564-5465 or our TTY number at (800) 424-9831 for language assistance.

Provider Resource Kit

• Cultural competency resource kit (385K)
• Cultural competence: An introduction (85K)
• Cultural competence information sheets (120K)

Cultural Competency Events

Date	Event
January 18, 2010 10:30 a.m. - 12:00 p.m.	Cultural Competency Advisory Committee Meeting 4129 E. Van Buren St. Phoenix, AZ 85008 Saguaro Conference Room
January 28, 2010 11:30 a.m. - 1 p.m.	Multicultural Brown Bag Presentation: Muslim Community    4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room English Flyer | Spanish Flyer
February 19, 2010 11:30 a.m. - 1 p.m.	Multicultural Brown Bag Presentation:  Stigma: A Barrier to Prevention and Care for African Americans 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room English Flyer | Spanish Flyer
March 24, 2010 11:30 a.m. - 1 p.m.	Multicultural Brown Bag Presentation: Lesbian, Gay, Bisexual, & Transgender / Transsexual (LBGT) Youth 4129 E. Van Buren St. Phoenix, AZ 85008 Cottonwood Conference Room English Flyer | Spanish Flyer