Learn about the programs and services that are available to recipients and their family members.
Magellan of Arizona Clinical
Initiatives
Magellan Health Services of Arizona is working to transform the
behavioral health care system in Maricopa County. Our goal is to
better serve those in our care who are seeking hope and recovery.
In 2010, Magellan will continue the transformation process by
focusing on five key initiatives.
Complaints and
Grievances
We work hard to make sure your programs and services meet your
needs. But, if you should have a complaint, the following
information can help.
Community
Exchange
The Community Exchange links people who have goods and resources
with people who need them.
Confidentiality
Magellan works hard to protect your privacy. Please read our
confidentiality statement.
Heat
Plan
Magellan of Arizona wants you to stay safe during Arizona's
sweltering summers. View Magellan's heat plan for more
information.
How
to Get Care
Your RBHA provides a wide range of mental health and substance
abuse services. Follow the links to find out more.
Medical Necessity
Criteria
Magellan's medical necessity criteria guide both providers and
reviewers to the most appropriate level of care for a patient.
Member
Handbook
The purpose of the member handbook is to help you better
understand what services are available to you and your family
members and to help answer any questions you may have.
Outcomes360
Outcomes360 is a program that service recipients, caregivers and
providers use to monitor and assess an adult or child recipient's
health and recovery.
Pharmacy
The pharmacy section provides tools and information so you can
learn more about the medications you are taking.
Reporting
Fraud and Abuse
Fraud and abuse of behavioral health services is a crime. Learn
more about it here.
System of Care
Plans
ADHS/DBHS works with each RBHA to develop system of care plans to
identify network development priorities. See examples of adult and
children's system of care plans.
Training 
A wide variety trainings for recipients and family members, as
well as for providers and RBHA staff are now available online.
If you have any questions about your services, please call Magellan at (800) 564-5465, TTY (800) 424-9831. If you are in crisis, call the Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, please always dial 911.
This page last updated: Friday, February 12, 2010.