Outcomes Dashboard
Provider Outcomes Dashboard
Magellan of Arizona, the Arizona Department of Health Services' Division of Behavioral Health Services (ADHS/DBHS) and behavioral health providers have collaborated to develop innovative provider outcomes dashboards that align our combined efforts in strengthening the behavioral health system based on core metrics.
The online dashboards provide important information to service recipients and their families as well as to the providers themselves on areas that are working well and those that need improvement. Each dashboard includes critical indicators that are grouped into balanced scorecard categories. The dashboards can be reached quickly at any time by using the URL www.MagellanofAZ.com/dashboards.
Provider Dashboards Span the Behavioral Health-care System
Click on the links below to access the dashboards that are currently available.
Adult SMI (Jan. 2012) - More than 20,000 individuals are served by four Adult Provider Network Organizations (PNOs) - CHOICES Network, People of Color Network, Partners In Recovery and Southwest Network - which collaborated in the development and implementation of this dashboard. The dashboard ensures 18 key metrics are monitored for improvements month over month. These measurements include staffing and caseload ratios, employment, individuals' community reintegration and involvement, and much more. For more detailed information about these metrics, access the adult SMI dashboard specification manual (214KB, updated 11-20-10).
Since the tool was launched in March 2009, these agencies have made remarkable progress in a number of key areas and continue to improve their results month over month.
Child (Jan. 2012) ‐ Nearly 22,000 children and adolescents receive services from the organizations within three Children's PNOs - People of Color Network, Southwest Network and Quality Care Network. These PNOs helped develop the dashboard for the children's system of care, which monitors month-over-month progress according to 14 key metrics, which include measures such as increased stability, functional child and family teams (CFTs), and success in school. For more detailed information about these metrics, access the children's dashboard specification manual (448KB, updated 01-31-11).
Adult GMH/SA (Jan. 2012) ‐ Approximately 40,000 individuals with General Mental Health and Substance Abuse issues receive services from 29 provider organizations. The dashboard for this group of providers was developed by a steering committee that includes TERROS, Jewish Family and Children's Services, SWBH, Valle del Sol, Community Bridges, NOVA, Ebony House and Native American Connections. This dashboard provides month-over-month monitoring of 14 key metrics grouped into the categories of clinical, engagement/collaboration, coordination of care/accountability, and race and equity. The metrics include measures such as reduction in substance abuse, recovery support and hospital readmits (30 days). For more detailed information about these metrics, access the GMH/SA dashboard specification manual (113KB, updated 06-30-11).
Crisis ‐ Connections AZ, Community Bridges, Recovery Innovations, Southwest Behavioral Health Services (SWBH), Maricopa Integrated Health Services, St. Luke's and Crisis Response Network provide behavioral health crisis services, including crisis phones, mobile crisis and facility‐based urgent care. The dashboard for this group of providers is under development and monitors month-over-month progress of 16 metrics. Examples of these metrics include average length of stay, law enforcement referral wait time, and routine care. This dashboard is set to launch in 2012.
Newsroom
Thought Leadership
| Date | Conference/Speaking Engagement | Presentation |
|---|---|---|
| January 29, 2010 | Western States Decision Support Group (WSDSG) |
Provider Outcomes Dashboard - Accountability and Transparency in Maricopa" - David Covington, chief of adult services for Magellan of Arizona, describes the outcomes focus of Maricopa County's behavioral health system and explains how key metrics are measured and shared. For more detailed information about this presentation, access the My Provider Outcomes. |
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If you have any questions about your services, please call Magellan at (800) 564-5465, TTY (800) 424-9831. If you are in crisis, call the Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, please always dial 911.
This page last updated: Tuesday, February 07, 2012.