Program & Services

How to get care

Accessing behavioral health services

You can access behavioral health services by calling Magellan Member Services any time at (800) 564-5465. If you are deaf or hard-of-hearing, call our TTY number at (800) 424-9831.

Or you may go directly to a provider or PNO. A recipient may contact any provider in Magellan of Arizona's network to seek services or call any PNO. The provider will talk to Magellan to coordinate your care and services.

You may also access information on behavioral health services online on MagellanofAZ.com. To see a complete list of providers with thier contact information, go to www.MagellanofAZ.com/directory.

How can I get services in an emergency?

For life-threatening situations, always call 911. For non-life threatening behavioral health situations, call:

• Your provider or therapist/clinical liaison
• The Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254
  • Maricopa Crisis line staff will review your situation and help you get the best possible solution for your specific behavioral health need.
  • Magellan or the Maricopa Crisis Line staff may refer you to one of these urgent psychiatric care centers in Maricopa County:

Urgent Psychiatric Care Center (UPC)
903 N. 2nd St.
Phoenix, AZ 85004
(602) 416-7600

Recovery Innovations Psychiatric Recovery Center (PRC West)
11361 N. 99th Ave., Ste. 402
Peoria, AZ 85345
(602) 650-1212, then press 2

Transportation for a behavioral health emergency may be available by contacting the Maricopa Crisis Line at (800) 631-1314, TTY (800) 327-9254.

If you need out-of-area care

You may need behavioral health services while you are away from home and out of Magellan's service area. This is called out-of-area care. Out-of-area care only includes emergency behavioral health services unless Magellan approves additional services. If you want to get non-emergency behavioral health services out of Magellan's service area, please call Magellan Member Services at (800) 564-5465, TTY (800) 424-9831.

If you are currently out of Magellan's service area and require care:

1. Go to a hospital or crisis center and ask for help
2. Ask the hospital or crisis center to call Magellan Member Services at (800) 564-5465
3. The hospital or crisis center will contact Magellan for approval to continue behavioral health services.

Emergency services do not require pre-approval.

How to contact a clinical liaison

When you request services through the RBHA, you will be assigned a clinical liaison. You will be given a phone number to contact your clinical liaison directly, or you can reach your clinical liaison by calling the Magellan Member Services number at (800) 564-5465, TTY (800) 424-9831.